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ACDUC · registered user Joined: 24 Jun 2008 Posts: 96

Enjoyed reading your report Brian. I agree with others that they should reimburse you for the $40 room due to the problems with the commode. The sound of a commode running all night would definitely prevent sleep. Many Indian casinos compartmentalize everything so they don't know how to resolve these oddball issues. I think they need better managers so they can deal with customer satisfaction cases like yours.

LBoyd · Moderator Joined: 19 May 2007 Posts: 859

Great TR, Brian--fun to read!

Brian Wrote:

dewey089 · Posted: Sat Jul 10, 2010 7:09 pm Post subject:

They have live poker as does St. Ignace as well. I'll have to check it out one of these days.
Thanks for the post. Sorry you got watered down.

Brian in MI · registered user Joined: 04 Jun 2007 Posts: 197

dewey089 · Posted: Sat Jul 10, 2010 6:22 pm Post subject:

Thanks for posting. I have been curious about this casino since I was stationed at Kincheloe AFB in the beginning of my Air Force years and lived in town from September of 69 until midwinter of 70.

I'd like to go back. I'm overdue for a hot pasty.

No casinos existed in those days, but it would not have mattered as my new (then) wife and I had no money. It was a stretch to give ourselves permission to buy a dime ice cream cone which we would do on our way to a fountain of colored lights. Entertainment was watching that lights change colors.

Any sense of the live poker there?

Brian in MI · registered user Joined: 04 Jun 2007 Posts: 197

There was a very adequate selection of FPPE and 9/6 JoB in newer machines, no problem finding uprights or slants.

We never asked for another room, it should be been such a stupid-simple repair that moving out never really occured to us.

Vegas Vic · Posted: Sat Jul 10, 2010 4:20 pm Post subject:

Good TR.

Unless they've upgraded the VP in quality and quantity of machines, my visits there have been disappointed in what I find. Having just a couple of White Hot Aces machines doesn't do it for me.

About the room: they were unable or unwilling to move you to another one? But, you're right..their response to the problem was poor.

Brian in MI · registered user Joined: 04 Jun 2007 Posts: 197

This is part of my write-up of a recent experience at "The Soo", copied from a forum geared to blackjack tournament players. Most of the portions specific to the tournament itself have been edited out for this forum. If you'd like to see the entire thing:

http://www.blackjacktournaments.com/bb/showthread.php?t=6728

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Before I get into this, let me say that I had a pretty good weekend there. Making the final table plus doing very well on their full-pay PickEm video poker will do that! I only mention this so that nobody thinks any of the Jeers sound like sour grapes - especially the last one, which is a whopper.

And away we go.........

CHEERS - for such a beautiful facility! I sure didn't expect that. Their St. Ignace operation is nice but this place is gorgeous! It's not over-the-top like some billion dollar Vegas Strip resort but is a quietly classy lookin' place, indeed.

JEERS - for such lousy signage leading to the casino, then in the parking lots directing people to the proper areas for hotel, casino, etc. Signs are small and really easy to miss, especially on a rainy and gloomy late afternoon. As we drove around the parking lots trying to figure out where the hotel entrance was located, we stumbled across Monkeysystem doing the exact same thing, so it wasn't just us who couldn't figure it out.

CHEERS - for not only having some decent video poker to play, but also for at least trying to have extra BJ dealers on hand for the mobs on Saturday night. Ignace should take note of this as their video poker selection mostly sucks (!!!) and they have shot themselves in the foot at every BJT I've attended there because they always have excuses instead of available BJ dealers on the big night. At Ignace, we spend a lot of time sitting in the bar nursing a beer because the VP is horrible and you have little chance of getting a BJ table seat. At the Sault, we were gambling!

JEERS - to the hotel staff, and here's where a generally great experience went straight to hell in a handbasket and is going to keep us from returning to the Sault ever again - unless they do the right thing, which hasn't happened yet despite a lengthy exchange of emails. Bruce and I got a room with a leaky, noisy commode. Internal leak, so it wasn't making a mess, but it would gurgle and drip and then refill itself every 45 seconds or so. ALL NIGHT LONG. We went to the hotel desk on each of the first two mornings to request that they send maintenance to fix it, but it didn't get fixed. At checkout after three nights of little sleep, we requested that they eat the piddling $40 on our bill but got stonewalled on that as well. Not even an apology. Believe me, it's not about the $40, it's about seeing some respectful treatment after such an experience. A hotel without a casino would fall all over themselves to make things right. If they do the right thing, it's highly likely we'll return. If they don't........................